We endeavour to process all orders within one full working day, leaving six remaining working days for shipment and delivery to your chosen address. No guarantee can be made unless approved by a member of our Sales Team but where we have available stock of an item we will do our utmost to provide next day delivery of goods. Our standard shipment time is 1-7 working days,
The majority of our products are supplied with free delivery or installation to most UK mainland postcodes on all orders over £30. Smaller products will be delivered by Royal Mail Special Delivery. Products that weigh more than 2kg or classed as high value items will be delivered by one of our national couriers.
Please note that all of our Furniture is bespoke and handmade to your specification unless they are clearly identified as stock items.To reiterate, please be aware that for Furniture that is bespoke and handmade to your specification you will not have a right to cancel the Goods, or return the Goods once delivered unless the Goods are faulty so please carefully consider your decision to place your Order before doing so;
3. Returns and Exchanges (online orders)
NOTE: Your statutory rights are not affected in any way
In accordance with the Distance Selling Regulations (DSR�s) Scotmobility.co.uk gives customers a 7 day "cooling off" period in which orders can be cancelled after the initial order. Upon receipt of the goods, if you require to return or exchange the product(s) you will be personally responsible for return delivery incurring any delivery cost but will receive a full refund for the product purchased providing the goods are in a re-saleable condition. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to return or exchange your products please contact Customer Services on 01383 739287 Monday-Friday 9am .
Returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. If products are not in a re-saleable condition on return Scotmobility (UK) Ltd reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Scotmobility (UK) Ltd
4.Returns and Exchanges (In store orders)
5. VAT Exemption
Individuals who are chronically sick or disabled and whose products are for personal use along with all charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.
The majority of Scotmobility.co.uk prices include delivery charges and do not include VAT (unless otherwise clearly stated). Provided the VAT Exempt check boxes are ticked along with stating the condition whist checking out your order VAT will not be added unless a particular product has compulsory VAT. Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our shopping calculator.