Customer Returns Policy for Electric rise and recline Chairs
Thank you for your purchase of an electric chair from Scotmobility UK Ltd. We strive to ensure that our customers are satisfied with their purchases. Please read our returns policy carefully to understand your rights and obligations regarding returns.
1. Right of Return (7 days from delivery)
- Eligibility: Customers have the right to return an electric chair within 7 days of the delivery date. To be eligible for a return, the item must be in new, unused condition and in its original packaging.
- Restocking Fee: If the electric chair has been used, a 20% restocking fee will apply. The chair must be like new with no marks or damage.
- Proof of Purchase: A valid proof of purchase (e.g., receipt, order confirmation email) is required for all returns.
2. Initiating a Return
- Contact Customer Service: To initiate a return, please contact our Customer Service team within 7 days of delivery at info@scotmobility.co.uk. Provide your order number, details of the product, and reason for the return.
- Return Authorization: After contacting Customer Service, you will receive a Return Authorization (RA) number. No returns will be accepted without an RA number.
3. Returning the Product
- Uplift Service: We will arrange for the uplift of the electric chair at a cost of £80. Please ensure the item is in its original packaging and include all accessories, manuals, and any other items that were originally included with the product.
4. Inspection and Refunds
- Inspection: Once we receive the returned electric chair, our team will inspect it to ensure it meets the eligibility criteria. If the item is found to be in new, unused condition with all original packaging and accessories, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method within 10 business days of receiving the returned item. Please note that original shipping charges are non-refundable.
- Non-Eligible Returns: If the returned item does not meet the eligibility criteria (e.g., used, damaged, missing original packaging or accessories), the return may be refused, or a restocking fee may be applied.
5. Exchanges
- Defective or Damaged Items: If you received a defective or damaged electric chair, please contact Customer Service immediately upon receipt. We will arrange for a replacement or refund as appropriate.
6. Exclusions
- Final Sale Items: Certain items may be marked as "Final Sale" and are not eligible for return or exchange. These items will be clearly identified at the time of purchase.
7. Contact Us
If you have any questions about our returns policy, please contact us at:
- Phone: 01383 739287
- Email: info@scotmobility.co.uk
We appreciate your business and are committed to providing quality products and excellent customer service.
Scotmobility UK Ltd
www.scotmobilitry.co.uk
info@scotmobility.co.uk