Scotmobility UK Ltd – Customer Returns Policy
(Electric Rise & Recline Chairs)
1. Right of Return (Within 7 Days of Delivery)
Customers may return an electric chair within 7 days of delivery, provided it was purchased from
stock and is in new, unused condition with all original packaging, accessories, and manuals.
If the chair has been used, a 20% restocking fee will apply, provided it is still in 'like new'
condition with no marks or damage. A valid receipt or order confirmation is required.
2. Custom Orders, Special Colours & Made-to-Order Chairs (In-Store Purchases)
When a customer visits our store and selects a specific colour, fabric, non-stock upholstery
option, or other made-to-order configuration, the purchase is considered a bespoke/custom
order.
There is no right of return or cancellation for bespoke or made-to-order items once the
order has been placed, unless the chair is faulty or not as described. This includes a change of
mind or the item not suiting the home environment.
3. How to Initiate a Return (Eligible Items Only)
Email info@scotmobility.co.uk within 7 days of delivery with your order number and reason for
the return.
4. Returning the Chair
We can arrange collection of the chair at a cost of £80. Items must be returned in their original
packaging with all accessories and documentation included.
5. Inspection & Refunds
Returned items will be inspected to confirm eligibility. Approved refunds will be issued to the
original payment method within 10 business days. Original delivery charges are non-refundable.
Items that are damaged, heavily used, or incomplete may be refused or subject to deductions.
6. Exchanges (Faulty or Damaged Items)
If your chair arrives damaged or defective, please notify us immediately upon delivery. We will
arrange a replacement or refund where appropriate.
7. Exclusions
Custom orders, special colours, and made-to-order chairs are non-returnable unless faulty. Items
marked as Final Sale cannot be returned.
8. Contact Us
Phone: 01383 739287
Email: info@scotmobility.co.uk
Website: www.scotmobility.co.uk